Terms & Conditions

In General

Access to and the use of this website and the products are subject to the following terms & conditions and any notices. By using this website you are agreeing to all these terms & conditions and any notices. Therefore, you acknowledge that the Terms & Conditions may be updated by us from time to time.

Special Offers

In the event of any item returned for a refund, which relates to a product purchased within a special offer where a free gift is given away the free gift must also be returned otherwise the gift will be charged at the regular retail price.

The free gift must also be returned for an item to be exchanged if the value of the exchange item is lower than the original product purchased.


Where a discount is given on a order value i.e. 10% off on orders over £50.00 if items are returned for refund and the amount drops below the value then all items kept will be charged at the original cost.


Any person wishing to place an order with Big Fish Clothing is required to register as a customer. The information required will be collected so that we can process your order quickly and accurately, please make sure all email addresses and daytime contact telephone numbers are entered correctly.


The payment card will be debited immediately after the order is accepted, if any item/order is cancelled then a refund will be credited back to your account. In the interests of preventing fraudulent use of credit/debit cards Big Tall Clothing will need to validate the names, addresses and other information supplied in regards to your order. A third party may also be instructed to carry out any necessary checks. We may need to contact you either by phone, email or letter to verify details before we are able to dispatch your order or we may be unable to accept your order. All information provided will be treated in accordance with the Data Protection Act 1998. These procedures are taken to protect the card holder.

Privacy Policy

Can be found at Privacy Policy

We reserve the right to refuse any order. Refusals may be due to the following:-

1. Error with pricing, product information or any promotion.
2. We are unable to process payment.
3. An item is out of stock.


All prices on the website include V.A.T. Prices that are shown on the http://
www.bigtallclothing.co.uk/ website are solely applicable online and are not applicable to the products found at the Big Fish Clothing Store.


All products shown are subject to availability. If a order is placed where a item is out of stock then you will be contacted via phone or email, if no alternative is required then the item will be cancelled and refunded. However on certain lines we may put this item pending and dispatch when available usually within 10 working days.

If the outstanding product/s is no longer available you will be notified as soon as is possible.

Delivery Charges

Please visit the following page to view this information.......


Please visit the following page to view this information.......


Refunds will normally be done within 30 days after we acknowledge receipt of the returned goods.

Missing Items

Missing items must be notified within 24hrs of receiving the order in order for any action to be


We have a right to refuse any order if an issue of misrepresentation occurs. We make every effort
to ensure that prices and product descriptions are accurately entered. All sizes and measurements
are approximate and advise customers to check the sizing chart, bear in mind that fittings may vary
between brands.

Variation of Content

The colour quality may differ from each individual colour setting of your screen which means there may be a slight variation. Utmost effort has been taken to ensure that the descriptions and colours are accurate as possible. Therefore, Big Tall Clothing may amend or remove and content without notice to ensure accuracy.


If you are dissatisfied in any way with your order, please email us on info@bigtallclothing.co.uk and our sales team will deal with your problem as swiftly as possible. We will try to answer all emails within 1 business day but during busy times this may take longer.

From abroad, we recommend you send us an email and we will respond immediately.


All material on this website is copyright © to Big Tall Clothing 2012. Visitors/Buyers may not copy, distribute, sell, publish, reproduce or re-incorporate any of the material by any means, electronic or otherwise for any purpose.

Supply & Termination

Big Tall Clothing may at any time suspend or withdraw any service or product without notice to you.