10% OFF YOUR FIRST ORDER
FREE UK DELIVERY ON ORDERS OVER £75
WORLDWIDE SHIPPING AVAILABLE

FAQ's

CAN I CANCEL MY ORDER?

You have the right to cancel your order under the distance selling regulations.

If you wish to cancel this can be exercised in writing via email info@bigtallclothing.co.uk or by the contact us page within 7 days from receipt of your order. You should keep evidence of your cancellation notice such as proof of posting. Please return your order in accordance with the T&C.

CAN I CHANGE MY ORDER?

Once your order has been confirmed it is not always possible to change any of the order details, however, if notified as soon as possible we will do what we can to assist with any changes that you wish to make.

You can contact us via email info@bigfishclothing.co.uk 

DO PRICES INCLUDE VAT

Yes, all of our prices are shown inclusive of VAT.

DO YOU DELIVER TO A ALTENATIVE ADDRESS?

We certainly do, you have the option to do this on point of checkout.

PART OF MY ORDER IS MISSING?

Sometimes orders are dispatched with ordered items missing, this may be done when we are awaiting stock replenishment, please check your received invoice where it will state that an item is to follow.

Unfortunately, some ordered items may be sold out and no longer available, in this case the item will have been refunded please check received invoice for details.

If you feel that the above details do not apply to your order then please contact us via email on info@bigtallclothing.co.uk as soon as possible with your order ID number.

Damaged Parcel?

Accept delivery even if the parcel arrives damaged. However, write legibly that the parcel was damaged.  You may write "damaged parcel" for example please contact us in regards to this as soon as parcel is received

CAN YOU CONFIRM THAT YOU HAVE RECEIVED MY RETURNS?

We will usually confirm receipt of received returns within 5 working days, all returns are processed as quickly as possible.

We aim to refund within 14 working days although at busy times this may take longer.

Any exchanges are usually processed within 5 working days (subject to stock).

We will usually notify you of any problems via email so please check emails including your spam folder if you think your refund/exchange is taking longer than it should be.

HOW DO I RETURN A ITEM?

If you are not completely satisfied with your purchase, simply notify us of the items you wish to return within 7 days of receipt. 

Any items can be returned back within 14 days of receipt using the FREE returns link below ...

All UK orders can use the free returns service simply follow the link on the website to create your label.

Please return back to:

Big Tall Clothing
Guardian Centre
Drummond Street
Rotherham
S65 1DD

I HAVE RECEIVED THE WRONG ITEM?

Unfortunately, sometimes errors are made, in the event that the item you have received is not the one that you have ordered, please contact us as soon as possible quoting your order ID number where you will be given the returns procedure.

I’VE RECEIVED A FAULTY ITEM?

Unfortunately, on occasions items received will be faulty, in the event of this happening please notify us as soon as possible this can be done through the contact us by email on info@bigtallclothing.co.uk to confirm the returns procedure.

The item can be returned using the returns form provided in your parcel.

RETURNS POLICY?

If you are not satisfied with any of our products you have purchased then simply notify us of their return within 14 days.

Please enclose the returns form in your parcel, failure to do so will result in a delay with your returns request.

Fill in all the required fields and return with the unworn item/s with all relevant packaging.

The returning parcel is the responsibility of the customer so we would advise that you obtain proof of postage. 

We aim to process refunds within 14 working days and exchanges within 5 but at busy times this may take longer.

If for any reason you have lost your original delivery note for the returns procedure then include a piece of paper with your details on.

£75 Free Delivery / Returns - If items are returned for refund and the order value drops below £75 then the standard delivery charge of £3.95  will apply .

Please return goods to:

Big Tall Clothing
Guardian Centre
Drummond Street
Rotherham
S65 1DD

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