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Returns Information

If you are not satisfied with any of our products then simply return them back within 14 days of receipt, goods will no longer be accepted after 14 days, (this does not affect your statutory rights). 

Goods will only be accepted if in a saleable condition with all tags attached and where possible with the original packaging.

Please enclose the returns invoice in your parcel, failure to do this will result in delay or us not being able to deal with your refund or exchange. (refunds do not include postage costs).

Please state clearly on the reverse side of the invoice what you would like either a refund or an exchange. For UK Mainland customers only, we will dispatch your first exchange on any given order free of charge, for any further exchanges on the same order there will be a delivery charge of £4.95.

For overseas customers re-delivery charges apply for this service.

Please make sure that all items are packed and securely fastened and are sent back via reputable courier. We cannot be held responsible for any goods lost during their return back to us.

Online returns address:-
Big Tall Clothing
Guardian Centre
Drummond Street
Rotherham
S65 1DD

The cost of return is down to the customer so you may use a courier of your own choice, but always obtain proof of posting.

Once we have received yours returns we will deal with your request as quickly as possible. If you require any further help on returns please feel free to contact us via email on the following link info@bigtallclothing.co.uk

UNDERWEAR and SWIM SHORTS CANNOT BE RETURNED UNDER ANY CIRCUMSTANCES ONCE DISPATCHED